Privacy
Policy

We collect information you provide directly when booking, communicating, or working with us on a project.

• Contact details submitted through inquiry and booking forms — including name, email address, phone number, and property address
• Project details and creative briefs describing scope, scheduling requirements, and property specifications
• Email correspondence and messages exchanged throughout a project engagement
• Payment and billing information submitted for invoicing and service agreements
• Feedback, reviews, and post-delivery communications
• Conversations with the chat assistant on our website — the messages you type and the assistant's replies, the page you were on, and your email address if you share it in the chat

We may also collect limited technical data automatically through our website — including IP addresses, browser type, device information, and pages visited — used to improve site performance, and (where you have not opted out) to measure marketing and serve advertising.

Chat conversations are saved and may be reviewed by our team so we can follow up, answer questions the assistant could not, and improve our service. Replies are generated by an AI model operated by a third-party provider, which processes your messages to produce an answer. If you have opted out of sharing — through our Do Not Sell or Share page or a Global Privacy Control signal from your browser — the assistant still works, but we do not save your conversation. Please do not enter sensitive information such as passwords, payment card numbers, or lockbox and gate codes in the chat.

For certain legal forms — our Property & Model Release and AI Likeness Consent — we also collect your electronic signature and the IP address and timestamp of signing. Because a signature and likeness can be considered sensitive personal information, we use it only to evidence the consent you gave and retain it with the corresponding agreement.

Information we collect is used to provide, operate, and continuously improve our services.

• Schedule and coordinate media shoots, drone sessions, and production timelines
• Communicate project updates, delivery milestones, and creative feedback
• Process payments and maintain accurate billing records
• Deliver finished media assets through secure file transfer platforms
• Provide ongoing client support and resolve project concerns promptly
• Improve our services, internal workflows, and overall client experience
• If you start a booking and give us your email, send your saved booking and up to two reminders if you don't finish — you can decline reminders on the booking form or unsubscribe from any reminder
• Send relevant communications about new offerings — with opt-out available at any time

We do not sell your personal information for money. We do use analytics and advertising tools (such as Google Analytics and the Meta Pixel) that share limited online-activity data with those providers to measure performance and market our services — which can qualify as “sharing” for cross-context behavioral advertising under California law. You can opt out at any time on our Do Not Sell or Share My Personal Information page, and we honor the Global Privacy Control browser signal automatically.

All photography, video, drone footage, 3D tour data, floor plans, and digital assets produced during your project are treated as professional deliverables and handled with corresponding care.

• Source files and final deliverables are stored securely in our systems throughout the active project period
• Property imagery and media assets remain under client control upon delivery
• Social media content is delivered in agreed formats, optimized for each respective platform
• Drone footage is captured in full compliance with applicable FAA regulations, local airspace rules, and privacy ordinances

We do not share, license, or distribute your property media to third parties without explicit written consent, outside of the portfolio usage described in Section 07.

Our website uses cookies and similar technologies to understand how visitors interact with our content and to maintain basic functionality.

• Analytics cookies track aggregated metrics — page views, session duration, traffic sources — to improve the site experience
• Behavioral data collected in aggregate may be used to optimize our marketing communications and service offerings
• Preference cookies may store your display or communication preferences to improve return visits
• Performance monitoring tools help us identify and resolve technical issues quickly

Specifically, we use Google Analytics 4 and the Meta (Facebook) Pixel, which set cookies and share online-activity data with Google and Meta for measurement and advertising. We load these only when you have not opted out: you can opt out on our Do Not Sell or Share page, and a Global Privacy Control browser signal is honored automatically. First-party, cookieless performance tools (Vercel Web Analytics and Speed Insights) run to keep the site fast and do not share data for advertising.

You may also disable cookies through your browser settings at any time. Doing so may affect certain site features but will not impact our ability to serve you as a client.

We work with a carefully selected set of service providers to operate our business and deliver our work. These providers may receive limited data necessary to fulfill their function.

• Payment processing — PCI-compliant processors handling all billing and transaction security
• Cloud storage — Encrypted platforms used for secure media asset storage and client delivery
• Booking & scheduling — Workflow management software integrated into our production pipeline
• Analytics providers — Website and marketing performance measurement tools
• Social media platforms — Used for content distribution and brand communications
• AI assistant — Questions you type into our website chat assistant are processed by our AI provider (Anthropic) to generate answers from our site's content. Please don't share sensitive personal information in the chat.

All third-party providers are contractually required to handle your data in compliance with applicable privacy law and our own data protection standards.

Turnkey Media maintains reasonable technical and organizational safeguards proportionate to the sensitivity of the information we process.

• All stored data is protected with industry-standard encryption, both at rest and in transit
• Access to client information is restricted to authorized team members with a legitimate operational need
• Payment data is handled exclusively by PCI-compliant processors — we do not store card numbers or full payment credentials
• We evaluate and update our security practices as technology and industry standards evolve

While no digital transmission can be guaranteed entirely secure, we are committed to protecting your information with appropriate diligence and care.

Unless otherwise agreed in writing prior to your engagement, Turnkey Media may use project imagery, video, and associated content for the following purposes:

• Portfolio display on our website, press materials, and marketing collateral
• Social media showcases, case studies, and brand promotion across our channels
• Industry award submissions and professional recognition programs
• Client proposal presentations and pitch materials

We present your listings professionally and with care. If you prefer your project not appear in our portfolio, please notify us in writing before or during the engagement. All opt-out requests are honored fully for future use, without exception.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

• Active projects — All files and communications are retained for the duration of the engagement plus 30 days post-delivery
• Delivered media archives — Final deliverables are archived for up to 12 months post-delivery for potential corrections or re-exports
• Client and billing records — Contact and invoice data retained for up to 5 years for accounting and legal compliance
• Website chat conversations — Retained for up to 12 months, or until you submit a deletion request
• Marketing preferences — Retained until you opt out or submit a deletion request

After applicable retention periods expire, data is securely deleted or anonymized in accordance with our internal data governance policies.

You have the following rights regarding the personal information we hold. We are committed to honoring these requests promptly and transparently.

• Access — Request a copy of the personal information we maintain about you
• Correction — Request correction of inaccurate, outdated, or incomplete information
• Deletion — Request deletion of your personal data, subject to legal and operational requirements
• Opt-out — Unsubscribe from marketing communications at any time, with immediate effect
• Do Not Sell or Share — Opt out of the sale/sharing of your personal information for cross-context behavioral advertising via our Do Not Sell or Share My Personal Information page; we also honor the Global Privacy Control signal
• Portability — Request a structured, readable export of your data where technically feasible
• Non-discrimination — We will not deny service, charge a different price, or provide a different level of service because you exercised any of these rights

To exercise any of these rights, please contact us via the information below. We will respond within 30 days of receiving a verifiable request. We do not use your personal information for automated decision-making or profiling.

We only text you if you opt in: by ticking the text-message box beside a phone field on our forms, or by adding a mobile number for text updates when you book. Texts are about your booking or inquiry, such as shoot prep reminders and updates about your appointment and delivery. Opting in is never required to book or to contact us.

• No sharing for marketing — Mobile information and SMS consent will not be shared with third parties or affiliates for marketing purposes.
• Service providers only — Your number is passed to the messaging provider that delivers our texts, solely so the message can be sent.
• Frequency and cost — Message frequency varies with your bookings. Message and data rates may apply.
• Opting out — Reply STOP to any text to stop receiving them, or reply HELP for help. You can also email us at [email protected].

The categories of information described elsewhere in this policy that we share with service providers exclude text messaging opt-in data and consent.

For privacy-related inquiries, data access requests, or general questions regarding this policy, reach out through any of the channels below.

This policy was last updated May 2026. We may revise this page as our practices evolve. Continued use of our services following any update constitutes acceptance of the revised policy.